Return Policy
Return Policy
At Swirler Scrub, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
✅ 30-Day Return Guarantee
We accept returns within 30 days of delivery. To be eligible for a return:
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The item must be unused and in the same condition you received it.
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It must be in the original packaging.
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Proof of purchase is required (e.g., order confirmation email).
🚚 Return Process
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Contact us at [your support email] with your order number and reason for return.
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We will provide return instructions and a return address.
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Once we receive and inspect the item, we’ll notify you of the approval or rejection of your refund.
💰 Refunds
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If approved, your refund will be processed to your original payment method within 5–7 business days.
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Shipping costs are non-refundable unless the item is faulty or incorrect.
⚠️ Damaged or Faulty Items
Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us within 7 days of delivery. We’ll make it right with a replacement, exchange, or refund.
❌ Non-Returnable Items
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Used cleaning products or items with hygiene seals removed.
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Gift cards and promotional items.
📦 Return Shipping
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Customers are responsible for return shipping costs unless the return is due to our error.
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We recommend using a trackable shipping method for your return.
If you have any questions, feel free to reach out to us at hello@swirlerscrub.com.au