Shipping policy

Thank you for shopping with us! Below is our detailed shipping policy to ensure clarity and transparency for our customers.

Processing Time

  • Orders are typically processed within 1-2 business days after payment is confirmed.
  • Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Delivery Times

We offer the following shipping options:

  • Standard Shipping: Estimated delivery within 2-8 business days.
  • Express Shipping: Estimated delivery within 1-2 business days.
  • International Shipping: Delivery times vary depending on the destination, typically 7-14 business days.

Note: Delivery times are estimates and may vary due to unforeseen circumstances such as weather, customs delays, or carrier issues.

Shipping Costs

  • Shipping costs are calculated at checkout based on the selected shipping method and destination.
  • Free shipping is available on all standard orders in Australia.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number and link to monitor your shipment's progress.

Shipping Restrictions

  • We currently do not ship outside of Australia, USA & UK
  • Some items may be subject to additional shipping fees for remote or international locations.

Customs and Duties (for International Orders)

For international shipments, customs and duties fees may apply. These fees are the responsibility of the customer and vary based on the destination country’s regulations.

Lost or Damaged Items

If your order arrives damaged or is lost in transit, please contact us within 7 Days of delivery, and we will assist with a resolution.

Changes or Cancellations

If you need to update your shipping address or cancel your order, please contact us within 24 hours of placing your order. Once your order is processed, changes may no longer be possible.

Contact Us

If you have any questions about your shipment, feel free to contact us at [insert email/phone]. We’re here to help!